We strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, our refund policy outlines the conditions under which we will accept returns and issue refunds.
Return Request: To initiate a return, please contact our customer service team at info@vapestar.com within 30 days of receiving your order. Provide your order number, the reason for the return, and any relevant details.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your product back to us.
Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your product.
Inspection: Upon receiving your return, we will inspect the product to ensure it meets our return conditions. If the product is approved, we will process your refund.
Refund Issuance: Refunds will be issued to the original payment method within 7 business days after the return is processed. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
The following items are non-refundable:
If you receive a damaged or defective product, please contact us immediately at info@vapestar.com with your order number and a description of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@vapestar.com to arrange the exchange.
